We accept returns or exchanges for non-custom items. Simply email us the reasons for your doing so to:
retail@kitschkaos.com
This must be done within 7 days of receiving your order to arrange for a refund (minus shipping charge) or exchange. Returned items without prior notification may not be processed. Exceptional cases of unforeseen circumstances will be considered. Please feel free to email us with any questions or queries to the above address.
Returns postage address is:
KITSCH KAOS,
P.O. Box 252,
Newcastle Upon Tyne,
Tyne and Wear,
NE6 5UG,
England, UK
Please send all items back in perfect condition including all tags and packaging unopened. Merchandise must be returned in the same condition as it was received. Unfortunately, we cannot refund goods which have been stained by make-up, deodorant, hair-spray or perfumes whilst being tried on or have been damaged by you after receipt.
Please note that some non-custom products are non-returnable also, this is for hygiene reasons (e.g. earrings, make-up or hosiery) or practical reasons (e.g. magazines / posters/ post cards etc.).
You will need to include the product code, your name, address, phone number and email plus your order date /number (if known) and payment method (credit card, debit card, PayPal).
Please note that your refund will be credited to the same card with which you made your original purchase. The time frame that funds are credited back to your account will be dictated by your bank or creditor not us.
Refunds/exchanges will not be issued for goods that are not received or that were lost in transit from yourselves to Kitsch Kaos. The cost of returning the item to us is your own responsibility until it reaches us. We recommend you send it to us using a delivery service that insures you for the value of the goods, such as Royal Mail’s Recorded Delivery which also provides you with proof of posting to protect your own rights.
Any returned items will be refunded or, where applicable, an exchange sent immediately minus the cost of the initial postage fee. You will be notified by email as soon as this has been done. If a discount was applied to your original order, the amount refunded will be adjusted accordingly.
Returns (May 2009)